1. The 30-day return window

Contact us within 30 calendar days from the date your order is delivered. No reason is required. This voluntary guarantee applies in addition to any mandatory consumer rights available in your country.

2. Starting a return

1. Use our contact form and include your order number and the email used at checkout.
2. Wait for return instructions and the correct return address before sending anything.
3. Package the product securely and send it using a trackable service.

Returns sent without authorization or to an address shown on the original parcel may be delayed or unable to be processed.

3. Return condition

A no-reason return does not require the product to be unopened, but you are responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the product. Please return all included parts, accessories and packaging when reasonably possible.

4. Return shipping

For a change-of-mind return, return shipping is normally paid by the customer unless mandatory law requires otherwise. If the product is defective, damaged on arrival or materially different from what was ordered, we will provide an appropriate remedy and cover reasonable return costs where applicable.

5. Refunds

After the return is received and checked, approved refunds are issued to the original payment method. We do not charge a restocking fee. Please allow 5–10 business days after processing for your bank or payment provider to display the credit.

If an entire order is refunded because it was not delivered or was cancelled before shipment, the amount paid for that order will be refunded. Free standard shipping has no shipping fee to deduct.

6. Incorrect, defective or damaged products

Contact us promptly with your order number, a description of the problem and clear photographs where relevant. Depending on the circumstances and your legal rights, we may offer a replacement, repair, price reduction or refund.

7. Cancellations

Contact us as soon as possible if you wish to cancel. If fulfillment has not started, we will try to cancel the order. If it has already shipped, you can use the 30-day return process after delivery.

8. Mandatory consumer rights

Nothing in this policy limits rights that cannot lawfully be excluded. Consumers in the European Union and certain other regions may have a statutory withdrawal right and legal guarantees for faulty or non-conforming goods. Where local law provides stronger rights, those rights apply.