1. Shipping destinations and cost

Free standard shipping is available to the United States, Canada, supported European destinations, Australia and New Zealand. No standard shipping charge is added at checkout. Availability is confirmed from the delivery address entered during checkout.

2. Delivery estimate

Most orders are estimated to arrive within 7–14 business days. Business days exclude weekends and public holidays. The estimate begins after your order is confirmed and includes normal processing and transit time.

Delivery estimates are not guarantees. Customs processing, carrier disruption, severe weather, high-volume periods or an incomplete address may cause delays.

3. Processing and tracking

Orders are reviewed before dispatch. When tracking is available, we will send it to the email address used at checkout. Tracking may take up to 48 hours after dispatch to show its first carrier update.

4. Address accuracy

Please check your name, street address, apartment or unit number, postal code and contact details before submitting an order. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after fulfillment has started.

5. Customs, duties and taxes

Cross-border orders may be subject to import taxes, customs duties or local handling charges imposed by the destination country. Unless the checkout expressly states otherwise, these charges are the customer’s responsibility and are not controlled by Melanvo.

6. Delayed, missing or damaged deliveries

If we learn that an order cannot ship within the stated timeframe, we will notify you and provide the option to accept a revised estimate or cancel for a full refund where required. If tracking has not updated for an extended period, or a package arrives damaged, please contact us with your order number.

For visible damage, keep the packaging and provide clear photographs of the parcel and product. We will review the carrier information and offer the appropriate replacement, refund or other remedy.

7. Delivered but not received

Check the delivery location, household members, neighbours and any carrier notice first. If the parcel still cannot be located, contact us promptly so we can investigate. A carrier investigation may be required before a replacement or refund is issued.